MultiBID Privacy Policy
Revision Version: May 25, 2021
Privacy Statement
Your privacy is important to us so please familiarize yourself with our privacy practices.
MultiBID Inc. has created this privacy policy to inform you of the information gathering and dissemination practices for this website, www.multibid.ca. MultiBID Inc., which operates this website, wants to demonstrate our commitment to your privacy, by notifying you of: What personally identifiable information of yours is collected through this website; the organization collecting the information; how the information is used; with whom the information may be shared; what choices are available to you regarding collection, use and distribution of the information; the kind of security procedures that are in place to protect against the loss, misuse or alteration of information under MultiBID control; and how you can correct any inaccuracies in the information. If you have questions or concerns regarding this statement, you should contact Customer Service by email at [email protected] or by phone at (833) 533-2243.
Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.
Using Cookies on the MultiBID website
“Cookies” are files stored on your computer’s hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. Most browsers accept cookies automatically but allow you to disable them if you wish.
Bidding With MultiBID
We respect your privacy. When you bid on our website, www.multibid.ca, we need your name, email address, billing address, shipping address (if applicable), phone number and credit card number/expiration date. We use this data to process your order, ship items (if applicable) and send you order and shipping confirmations via email. We may also ask some additional optional questions to help us better serve you. From time to time, we may contact you about special offers and new site features if you agreed to be included in our email lists when you complete transaction with us. To cancel our free emails, you can select the “Unsubscribe” link in any email we send you or by contacting us at (833) 533-2243.
MultiBID Customer Service
In addition to being able to call our customer service department, you may also email us at [email protected]. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.
MultiBID Third Party Relationships
MultiBID has established relationships with third parties in order to facilitate open bidding. In order to fulfill these agreements, MultiBID Inc. may need to provide the personal information of the winning bidder, and the second-highest bidder (in case the high bidder is ineligible) to the brokerage providing the property for the online MultiBID in order to complete the transaction fulfillment. These parties have agreed to not use any personally identifiable information of customers for any other purpose.
Credit Card Processing
We use Stripe Payment Gateway to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.
Security Policy
We use 256-bit Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to log into our site is when you are making a purchase, placing a bid, or to view Document Vault information. To purchase our items online, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you do not have your password, there is a link that reads “Forgotten your password?” Click on this for instructions on how to get your password.
Changes to Privacy Policy
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will post these changes online. We will also attempt to notify all users by email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Questions About our Policies
If you have any questions regarding your privacy or any of our policies, please contact us by email at [email protected] or by phone at (833) 533-2243.
